I'm presently finalizing an additional Road King purchase, and both Dan and John have been there every step of the way ensuring a great experience! ...Harley-Davidson is fortunate to have this dealership representing them-
both in the purchasing process, purchasing of accessories and service! We will travel the 60+ miles for any of our servicing or part
This is our second TriGlide purchase. Comparing our experience with FX Caprara to our experience with another location, FX
I'm military out of Fort Drum. I came to get my battery replaced under warranty from my bike which I purchased in Colorado. They took care of me, tested my battery, replaced it at no charge and suggested a battery tender which I purchased. Great people! And loved looking at the New Bikes while there.
I went to inspect my bike and the customer service was outstanding. They were very friendly and helpful. The also do maintenance and have certified mechanics for a very wide variety of motorcycle brands. All this while still maintaining a very professional posture.
purchasing. I cannot say enough about our sales person, Lonnie Cavellier, he was awesome! Very knowledgeable, patient and friendly. The finance department person, Theresa, a pleasure and ease of completing our purchase. The parts department, fantastic, and great at working hand in hand with our sales person, Lonnie, and how they both listened and understood what we were needing.
Everyone from Dan, the General Manager, through to the sales, and service department are very knowledgeable...,taking into consideration your interests, and advising you in an honest manner!
Well sorry to say that I've had to redo my review about my experience from 5 stars down to 3. The staff and the transaction were great, but, and now the bad part. My bike I paid $19,000 hard earned dollars for was supposedly serviced before I picked it up. Turns out my engine that holds 4 quarts of oil left the dealership with only 1 and a half quarts of oil !!! Yep, 2 and a half quarts low. I'm so lucky I didn't blow up or seize my engine. I didn't think I needed to check others work but I always will in the future. I noticed the problem when my hydraulic lifters started tapping and the engine was down on power. Hmmm, better check the dipstick. No oil on the dipstick. Took 1 and a half quarts just to get it to register on the end. Had to add another quart. I've called the dealership, I'm not satisfied and extremely upset.....
Top quality product/Top quality dealership!!!
Caprara, OFF THE CHART! We had SO MUCH MORE customer service, time, and explanations to any of our questions/concerns,
UPDATE: I have changed my rating back to 5 as FX Caprara handled this issue with poise, dignity, and understanding. They have paid for a local HD shop to do my complete oil change. Thanks very much for handling this professionally!!! Randy
Update: I've spoken with Dan, the sales manager, and apparently someone messed up somehow. FX Caprara will be paying for a fresh oil change and filter, and Dan has assured me that should i have any issues with the engine in the foreseeable future that we can deal with that. I think that's fair so I'm feeling much better. Hopefully all is well with the bike....
Fx Caprara Harley Davidson is a US Store based in Adams Center, New York. Fx Caprara Harley Davidson is located at 17890 Goodnough Rd, Adams Center, NY 13606, USA.
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